Tag: full-time | Data49 Design

Full Time Support

September 17, 2014

support-ttp The Internet doesn’t sleep. It’s a 24/7 process that requires a 24/7 support. Data49 made the decision to contract the services for support as part of our own service offering rather than trying to expand in-house and risk being spread too thin. We can focus on the aspects of website development, knowing the support and security are being managed at the same time.

So why did we choose theTechPlex to provide the support management for our clients and ourselves? Their website explains what we have confirmed for ourselves:

Reason 1:
Updates and backups are hands-on procedures performed by qualified technicians and in the event of a faulty upgrade or Internet glitch, help and support is already there
“We’re not satisfied to just “set and forget” software and hosting protocols …
we choose to be on hand to oversee procedures and code assist when needed”

Reason 2:
We have provided optimization service in a variety of hosting environments and we balance the means of protection alongside the necessity of performance
“Every web hosting platform has advantages and limits …
we ensure your chosen website environment gives optimal service”

Reason 3:
We have a strong base of experience in many content management systems making our focus on WordPress a natural progression of our knowledge and skillsets
“We take care of the responsibilities of having a website
so you can focus on the business of using your website”

Reason 4:
We are continually updating and upgrading our experience and qualifications and we make those gains readily available to our clients and website visitors
“Our service technicians are the first-line of response to your support tickets
and they are direct contributors of expertise to the blog articles and resource”

Most importantly to us, they provide the consistency we so highly value.

Visit theTechPlex

Support Management

September 11, 2014

A full time issue requires a full time solution: dedicated support.

Rather than offering updates and support as part of what we provide, Data49 has contracted with theTechPlex to deliver full-time updates and support as part of what we provide.

We chose them because one of their core values is always having a qualified technician present on all service work.
“A certain degree of automation is necessary to keeping costs and pricing manageable, but ‘set and forget’ is not an attitude adopted by theTechPlex.”

theTechPlex Website Management Services (website)

Did you know that just on WordPress websites alone, there are over 6,000 hack attempts every minute? That’s 100 attempts every second! When you factor in Joomla, and Drupal, Concrete5, CMS Made Simple and hundreds of other content management systems the numbers become staggering. Most of these hack attempts are not a single individual sitting at their computer trying to get into your website – they are programs designed specifically to get into yours and any other website. They are released into the Internet with no restraint – just have at it.

These programs circulate across the Internet looking for outdated software applications, weak forms, unprotected servers. And when they find them they do what they were programmed to do – gain access and hold the door open for the next program, and to notify the criminals responsible that they have access. The threat is 24/7/365. And the risks increase with each day that a website and its components are allowed to grow outdated.

“We take care of the responsibilities of having a website
so you can focus on the business of using your website”
– theTechPlex

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