The Internet doesn’t sleep. It’s a 24/7 process that requires a 24/7 support. Data49 made the decision to contract the services for support as part of our own service offering rather than trying to expand in-house and risk being spread too thin. We can focus on the aspects of website development, knowing the support and security are being managed at the same time.
So why did we choose theTechPlex to provide the support management for our clients and ourselves? Their website explains what we have confirmed for ourselves:
Updates and backups are hands-on procedures performed by qualified technicians and in the event of a faulty upgrade or Internet glitch, help and support is already there
“We’re not satisfied to just “set and forget” software and hosting protocols …
we choose to be on hand to oversee procedures and code assist when needed”
We have provided optimization service in a variety of hosting environments and we balance the means of protection alongside the necessity of performance
“Every web hosting platform has advantages and limits …
we ensure your chosen website environment gives optimal service”
We have a strong base of experience in many content management systems making our focus on WordPress a natural progression of our knowledge and skillsets
“We take care of the responsibilities of having a website
so you can focus on the business of using your website”
We are continually updating and upgrading our experience and qualifications and we make those gains readily available to our clients and website visitors
“Our service technicians are the first-line of response to your support tickets
and they are direct contributors of expertise to the blog articles and resource”
Most importantly to us, they provide the consistency we so highly value.